m1bet Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains what personal data m1bet collects, how we use it, and the rights you hold as a registered player in Bangladesh.
Introduction
This Privacy Policy ("Policy") describes how m1bet ("we", "us", "Platform") collects, uses, stores, and discloses personal information about players ("you", "Player", "User") who register an account, access, or use the m1bet betting and casino platform at m1bet.pro. This Policy forms part of the terms under which m1bet provides its services and should be read alongside the m1bet Terms and Conditions.
By registering an account on m1bet or by continuing to use the platform after changes to this Policy have been published, you confirm your acceptance of the terms of this Policy. If you do not agree to this Policy, you should not register an account or use the m1bet platform. Questions about this Policy may be directed to our support team at [email protected].
Our Privacy Commitments at a Glance
Data Security
All account data and financial transactions are protected by SSL encryption. Player personal data is stored on secure servers with restricted access controls. m1bet does not store full payment credentials on its own servers.
Purpose Limitation
Personal data collected by m1bet is used only for the purposes set out in this Policy — account management, transaction processing, identity verification, responsible gaming compliance, and service improvement. We do not use your data for unrelated purposes.
No Sale of Personal Data
m1bet does not sell, rent, or trade your personal data to any third party for marketing purposes. Your personal information is not a commercial product. We share data only where necessary for service delivery or where required by applicable laws.
Transparency
We explain clearly what data we collect, why we collect it, and who we may share it with. This Policy is written in plain language to ensure every registered m1bet player in Bangladesh can understand how their information is handled.
Right to Erasure
Players may request deletion of their personal data subject to our data retention obligations. Where m1bet is required to retain certain data for regulatory, fraud prevention, or legal purposes, we will inform you of the applicable retention period and the legal basis for continued storage.
Contact for Privacy Requests
Any privacy-related request — including access requests, correction requests, deletion requests, or complaints — can be submitted by contacting the m1bet support team at [email protected]. We aim to respond to all privacy requests within a reasonable timeframe.
1. Information We Collect
m1bet collects personal information from players in several ways: directly when you register an account or complete transactions, automatically when you use the platform, and from third parties where permitted by law. The categories of information we collect are described below.
Registration Information
When you create a m1bet account, we collect your full name, date of birth, Bangladesh mobile number, residential address (including division and district), and the password you set for your account. This information is required to establish your identity, verify your eligibility to use the platform, and create your account record.
Transaction and Payment Information
We collect records of all deposits and withdrawals made through your m1bet account, including the payment method used (e.g. bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts, timestamps, and transaction reference numbers. We do not store full bKash or Nagad account credentials on our servers. Payment method details are handled by the relevant mobile financial service providers under their own security frameworks.
Technical and Usage Information
When you access m1bet, we automatically collect certain technical information including your IP address, device type, operating system, mobile browser type and version, session duration, pages visited, and bet and game history associated with your account. This information is used to maintain the security of your account, improve platform performance, and detect suspicious activity.
2. How We Use Your Information
m1bet uses the personal information we collect for specific, legitimate purposes directly related to providing you with a safe and functional betting and casino service. We do not use personal data for purposes unrelated to the operation of the m1bet platform.
Account Management
We use your registration information to create and maintain your m1bet account, verify your identity, process KYC verification requests, authenticate your login sessions, and communicate with you about your account activity including deposit confirmations, withdrawal approvals, and security alerts.
Transaction Processing
Payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels. Transaction records are maintained for financial reconciliation, dispute resolution, and compliance with anti-money laundering obligations. m1bet retains transaction records for a minimum of five years from the date of each transaction.
Fraud Prevention and Security
Technical and usage information, including IP addresses and device identifiers, is used to detect and prevent fraudulent account activity, identify suspicious betting patterns, enforce our one-account-per-player policy, and protect the integrity of games and financial transactions on the platform.
Responsible Gaming Compliance
Betting and gaming activity data is used to monitor for indicators of problem gambling, to apply deposit limits and session restrictions where a player has requested them, and to action self-exclusion requests. m1bet uses this data to fulfil its responsible gaming obligations and to protect vulnerable players in Bangladesh.
3. Sharing of Your Information
m1bet does not sell your personal data to any third party. We do not share personal data with advertisers, data brokers, or marketing companies. We share personal data only in the limited circumstances described in this section and only to the extent necessary for each permitted purpose.
Where we do share data with third parties, we require those parties to implement appropriate security measures and to use the data only for the purposes for which it was shared. We do not permit third-party service providers to use your personal data for their own independent purposes.
Payment Service Providers
Transaction data is shared with the mobile financial service providers you use to fund your m1bet account (bKash, Nagad, Rocket, Upay) and with bank partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank) only to the extent required to process your deposit or withdrawal request. These providers operate under their own privacy frameworks and are not authorised to use your data for any other purpose.
Game Technology Providers
Game studios and technology providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) may receive your account identifier and game session data as part of the technical integration required to deliver their games within the m1bet platform. These providers do not receive your full name, mobile number, or financial data.
Legal and Regulatory Disclosure
m1bet may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required by applicable law, where compelled by a court order, or where m1bet determines in good faith that disclosure is necessary to prevent fraud, money laundering, or harm to persons.
4. Payment Data and Financial Information
m1bet processes all financial transactions in BDT and uses the payment infrastructure of bKash, Nagad, Rocket, Upay, and partner banks to handle deposits and withdrawals. We do not store your full bKash PIN, Nagad PIN, or bank account password on our systems. Payment authentication is handled directly by the relevant mobile financial service provider or bank using their own secure interfaces.
For anti-money laundering compliance purposes, m1bet maintains records of all deposit and withdrawal transactions associated with each account for a minimum retention period of five years. This data is held securely and is accessible only by authorised m1bet compliance personnel and, where required by law, by relevant regulatory or law enforcement authorities.
5. Cookies and Tracking Technologies
m1bet uses cookies and similar tracking technologies on the m1bet.pro platform to maintain your login session, remember your preferences, and monitor platform performance. The types of cookies used on m1bet are described below.
Essential Cookies
Essential cookies are required for the m1bet platform to function correctly. They maintain your authenticated session between page loads, remember your language preference, and enable core platform features such as the betting slip, deposit flow, and account settings panel. Essential cookies cannot be disabled without breaking platform functionality.
Performance and Analytics Cookies
m1bet uses performance cookies to collect anonymised data about how players navigate the platform, which pages are most visited, and where errors occur. This data is used in aggregate to improve platform design, fix technical issues, and optimise the betting and gaming experience for players on mobile devices in Bangladesh.
Cookie Management
You can manage cookie preferences through your mobile browser settings. Disabling non-essential cookies will not prevent you from using the core m1bet platform but may affect certain preference-related features. Please note that disabling essential cookies will impair platform functionality including your ability to stay logged in.
6. Data Retention
m1bet retains personal data only for as long as it is necessary for the purposes for which it was collected. The retention periods we apply to different categories of personal data are as follows: account registration data is retained for the duration of the account and for a period of five years following account closure; transaction records are retained for a minimum of five years from the date of the transaction; KYC verification documents are retained for five years following account closure or the date of the last transaction, whichever is later; technical and usage logs are retained for a rolling period of up to twelve months.
Where m1bet no longer has a legal, regulatory, or legitimate business reason to retain your personal data, we will securely delete or anonymise it. You may request information about the specific retention period applicable to your data by contacting [email protected].
7. Your Privacy Rights
As a registered m1bet player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable period and will not charge a fee for handling privacy rights requests in ordinary circumstances.
Right of Access
You have the right to request a copy of the personal data m1bet holds about you. We will provide this information in a clear and readable format. Access requests will be fulfilled within a reasonable timeframe from the date we receive and verify your request.
Right to Correction
If any of the personal data m1bet holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly within your m1bet account settings panel.
Right to Deletion
You may request that m1bet delete the personal data we hold about you. We will act on deletion requests where we are no longer required by law or regulation to retain the data. Where we are legally obliged to retain certain data (for example, transaction records for AML compliance), we will inform you of the applicable retention period and will delete the data as soon as that obligation expires.
Right to Withdraw Consent
Where m1bet processes your personal data on the basis of your consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.
8. Data Security Measures
m1bet implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the m1bet platform, access controls restricting personal data access to authorised personnel only, secure server infrastructure with firewall and intrusion detection systems, and regular security assessments of platform components.
While m1bet takes reasonable and proportionate steps to secure your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your m1bet account credentials and for notifying us immediately at [email protected] if you suspect that your account has been accessed by an unauthorised person.
9. Changes to This Privacy Policy
m1bet may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable law, or changes in the services we provide. When we make material changes to this Policy, we will notify registered players via the mobile number or contact details held on their m1bet account. The updated Policy will also be published on the m1bet.pro platform with a revised effective date.
Continued use of the m1bet platform after a revised Privacy Policy has been published and notified constitutes your acceptance of the updated Policy. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting our support team.
10. Contact Us
If you have any questions about this Privacy Policy, wish to make a data access, correction, or deletion request, or wish to raise a complaint about the way m1bet has handled your personal data, please contact our support team. We are available 24 hours a day, 7 days a week via live chat on the m1bet platform, and by email. We aim to respond to all privacy-related queries promptly and in plain language.
Email us at: [email protected]
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